Assistant Night Manager DoubleTree By Hilton Sharjah

As an Assistant Night Manager at DoubleTree By Hilton Sharjah Waterfront Hotel & Suites, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Responsibilities of Assistant Night Manager

  • Oversee the entire Front Office operation to maintain high standards.
  • Serve as a point of contact for regular and VIP Guests.
  • Complete Night Audit duties.
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
  • Manage, record and promptly resolve issues or emergencies that arise.
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
  • Compile adequate handover to Early staff / Duty Manager.
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Conduct annual and mid-year Appraisals with Team Members.
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
  • Assist other departments, as necessary.

Requirements of Assistant  Night Manager

  • Bachelors degree in hospitality management.
  • 2 years previous supervisory experience in Front Office within the hotel/leisure/retail
  • Previous experience with Front Office Management Systems is a plus.

Skills and Knowledge Desired

  • High level of IT proficiency.
  • Excellent leadership, interpersonal and communication skills.
  • Accountable and resilient.
  • Commitment to delivering a high level of customer service.
  • Flexibility to respond to a variety of work situations.
  • Ability to work on your own and as part of a team.

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