Assistant Manager Tenant Relations Al Futtaim Malls UAE

Al-Futtaim Group is in search of an experienced and passionate Assistant Manager Tenant Relations to join Al-Futtaim Malls in UAE. The role will involve responsibilities of tenant liaison for matters related to work permit approvals for mall tenants pertaining to in store refurbishments, fitouts and inspections. Liaising with tenants for executing jobs arising out of tenants requirements. Implement and ensure consistency of operational procedures and ensure tenant database is up to date.

Job Duties of Assistant Manager Tenant Relations

Work Permits

• Responsible to receive work permits related to in store refurbishments and fit out works from tenants and contractors.
• Verify all work permits in consultation with the Electrical and Civil Engineer and Security and approved them as per mall policies and procedures.
• Follow up with existing tenants and Operations Team to ensure the closure of open work permits.

Tenant Coordination

• Correspondence to tenants in a timely manner regarding mall events, gift vouchers, mall timings, operational policies and procedures, tenant compliance, etc.
• Arranging retailer meetings in coordination.
• Tracking of stores who are to cease trading in coordination with Leasing Team.
• Coordinate with tenants for hoarding installation upon store closure and submission of store closure report to Senior Management, leasing, Finance Department.
• Coordinate with tenants and customer service for reimbursement of gift vouchers.
• Ensure periodic inspections are conducted with tenants on operating as per industry best practices.
• Ensure up to date tenant database.

F & B and Tenant Inspection

• Responsible for the inspection of all food and beverage and tenant outlets at Festival Centre and ensure compliance as per mall standards.
• Organize spot checks and inspections of all F & B and tenant outlets on daily/weekly basis with the supervisors.
• Submission of inspection report for review and approval.
• Notices to be issued to tenants of the inspected conducted.

Graphic Installation

• Responsible for installation of hoarding in coordination with the contractor and Operations Team for closed units in the mall.
• Organise, issue and approve job requests to respective vendors to ensure hoarding and graphic installation is completed.
• Upon completion of job, verification of invoices and processing to Finance for timely payments.

Administration

• Issue job requests.
• Job request management.
• Review and escalate none routine job requests.
• Maintain Job request history and database.

Job Requirements For Assistant Manager Tenant Relations

Job Requirements For Assistant Manager Tenant Relations are as under.

Qualification

• Graduation in any degree.

Experience

• 3-5 years relevant experience in coordination and follow ups preferably in a shopping centre.

Skills Desired

• Internal and external coordination.
• Fluent in english.
• Honest and trustworthy.
• Be flexible and efficient.
• Proactive, punctual and reliable.

Job ID

• 157988

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