Assistant Manager Sales Automation Jumeirah Group & Corporate

Jumeirah Group & Corporate is presently hiring suitably qualified and experienced candidate for the job role of Assistant Manager Sales Automation. The selected candidate will be responsible to manage and optimize sales automation processes and tools to enhance sales efficiency and effectiveness within the organization.

Responsibilities of Assistant Manager Sales Automation

 The main duties and responsibilities of this role:

• Salesforce Automation Implementation: Collaborate with stakeholders to ensure
  workflow rules, process builders, approval processes and custom automation using
  Apex and VisualForce are in place.
• Process Optimization: Analyze existing business processes and identify areas for
  automation and improvement. Develop and implement strategies to streamline
  processes, improve efficiency, and enhance user experience within the Salesforce eco
  system
• Data Management: Ensure data integrity and accuracy within Salesforce by defining
  data quality standards, establishing data governance practices, and creating data
  validation rules and workflows. KPI’s measured by weekly/monthly reports on data
  input and quality.
• System Configuration and Customization: Leverage declarative tools and low-code
  development methodologies to implement custom solutions
• User Training and Support: Conduct user training sessions to educate stakeholders on
  Salesforce automation capabilities and best practices. Provide ongoing support and
  troubleshooting to resolve user issues and inquiries related to Salesforce automation.
  Develop coaching material and user guides to align with / and support system usage
  (written/ visual). Update SOP’s for CRM data standards and usage guidelines.

What You’ll Do More?

• Collaboration and Communication: Collaborate with cross-functional teams, including
  business analysts, administrators,, to ensure successful delivery of Salesforce
  automation KPI’s. Communicate effectively with stakeholders to gather requirements,
  provide status updates, and manage expectations.
• Documentation & Reporting: Create comprehensive documentation of Salesforce
  automation solutions, including user guides. Will be responsible for user access with
  an update active user list ensuring Jumeirah IP is protected at all times. Generate
  weekly/monthly reports and dashboards to track system performance, monitor
  automation effectiveness, and identify areas for improvement. Establish a system to
  manage sales effectiveness.
• Delphi: Coordinating the training of new sales team members. Creating SOP’s
  guidelines for system management. Review the system for adherence to the SOP’s
• To lead all annual contracting alongside the VP to ensure budget instructions are
  completed for all systems and cross charge sheets are shared with finance.

Requirements of Assistant Manager Sales Automation

• Bachelor’s degree in computer science, information systems, or a related field (or equivalent experience).
• Minimum of 2/3 year experience with a CRM system.

Skills and Knowledge Desired

• Proficient level – Delphi, CRM (Salesforce preferred)
• Knowledge of Outlook, Microsoft Office, Delphi and Salesforce

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