RAKBANK
RAKBANK is presently hiring suitably qualified and experienced candidate for the job role of Assistant Manager Process Improvement. The role holder is responsible to lead and implement process optimization initiatives across the bank, enhancing operational efficiency, customer satisfaction, and ensuring compliance with regulatory standards.
Responsibilities of Assistant Manager Process Improvement
- Conduct thorough assessments of existing processes across multiple banking functions.
- Identify bottlenecks, inefficiencies, and areas for improvement.
- Utilize Six Sigma methodologies and tools to analyze processes and recommend improvements.
- Guide and mentor teams in Six Sigma principles and practices.
- Lead cross-functional teams to redesign processes and workflows for maximum efficiency.
- Implement process improvements, automation, and standardization.
- Collect and analyze data to support decision-making and measure process performance.
- Develop performance metrics and KPIs to track progress.
- Identify cost-saving opportunities and initiatives through process optimization.
- Collaborate with stakeholders to implement cost-effective solutions.
- Ensure compliance with regulatory requirements while optimizing processes.
- Mitigate risks associated with process changes and improvements.
- Collaborate with various departments and teams, including trade, credit, card services, treasury, and account opening, to align transformation efforts with business goals.
- Maintain comprehensive documentation of process changes, improvements, and best practices.
- Create process manuals and training materials as needed.
- Foster a culture of continuous improvement by promoting best practices and innovative solutions.
Requirements of Assistant Manager Process Improvement
- Bachelor’s degree in business, finance, or related field. Master’s degree is a plus.
- Six Sigma Belt Certification (green belt or higher or reading for black belt) is mandatory.
- Minimum 3-4 years of proven experience in process re-engineering and transformation within a banking environment.
Skills and Knowledge Desired
- Familiarity with banking operations, including trade, credit, cards, treasury, and account opening.
- Knowledge of regulatory compliance in the banking sector.
- Proficiency in data analysis tools and software.
- Stay up to date with industry trends and emerging technologies.