Seddiqi Holding is looking for a Assistant Manager Business Support in Insurance & Travel to join their team in Umm Al Sheif, Dubai, UAE. The incumbent sits within the Group Procurement department and is responsible for the enterprise-wide insurance, travel, telecommunications, and fleet programs. The function focuses on procurement, operations and servicing, and coordination between senior leadership, the business, and vendors. Key internal stakeholders who manage the employee benefits function include HR, Finance, and IT, among other departments. The role requires exercising leadership and strategy with external partners and a high degree of coordination and communication with internal stakeholders. This is a Senior level full time job. And salary can range between 15000-30000 AED/month.

Responsibilities of Assistant Manager Business Support

• Strategic Contribution:
• Risk Strategy: Accountable for defining and adapting Seddiqi Group’s risk transfer and insurance placement strategies to recognize the continuously evolving risk profile and ensure alignment with Seddiqi’s risk appetite and tolerance statements.
• Risk Management: Promoting insurance and risk engineering/management programs to achieve strategic implementation of the Group insurance risk transfer programs, effectively managing Seddiqi’s total cost of risk.
• Claims Cycle Management: Responsible for the end-to-end insurance claims cycle with internal and external stakeholders to maximize financial recovery from the chosen risk transfer strategies and ensure timely resolution of all claims.
• Expert Advisory: Acting as the expert advisor to the Board and identifying areas for necessary risk management improvements.
• Value Proposition: Articulating and promoting the value proposition of Seddiqi’s risk transfer strategies across the Group, providing clarity and education around insurance-related matters to increase understanding, accountability, and ensure compliance with insurance contracts and regulatory requirements.
• Early Involvement: Ensuring the Insurance Team is represented and involved at the earliest opportunity for new business activities, acquisitions, and projects to provide expertise and advice for effective risk mitigation and transfer.

Insurance Policy Placement & Management:

• Sourcing the market: Co-ordination of strategic level RFPs to ensure the best broker and/or insurer is selected to deliver on business objectives
• Negotiations: Leading negotiations with insurance service providers to obtain the best possible risk transfer and mitigation offering at the most competitive pricing, including improving policy wording to protect the company’s interests.
• Identification of Needs: Accountable for identifying the insurance needs for all Seddiqi stocks, assets, financial and human assets, ensuring that liabilities, insurance obligations, and contractual insurance requirements are fully covered.
• Collaboration: Working collaboratively with the Loss Prevention team, Finance, and Brand Management on insurance-related risk mitigation strategies.
• Contract Management: Ensuring and owning the management of Seddiqi’s external insurance provider contracts to extract maximum value.
• Cost Management and Savings:
• Negotiating Premiums: Regularly reviewing and negotiating insurance premiums with providers to achieve cost savings and seek rebate strategies.
• Claims Optimization: Implementing strategies to minimize the frequency and severity of insurance claims, thereby reducing overall costs.
• Policy Consolidation: Identifying opportunities to consolidate policies and leverage economies of scale to lower costs.

Claims Management:

• Efficient Settlement: Leading negotiations on claims with Seddiqi’s insurance service providers to achieve efficient settlement timeframes and maximize financial recovery.
• Trends Identification: Identifying systemic claims trends and engaging with relevant departments to implement solutions or changes to reverse these trends.
• Support and Management: Responsible for managing and supporting all Business Units in effectively handling risk improvement recommendations and identified root cause analysis findings from loss events.
• Risk Engineering Surveys & Risk Recommendations:
• Program Design: Accountable for designing and managing risk engineering programs that focus on continual risk improvement, minimizing disruption to Seddiqi operations while delivering value.
• Process Establishment: Establishing and maintaining processes, follow-up strategies, and reporting standards to ensure timely closure of open risk recommendations.
• Advisory and Compliance:
• Contractual Protection: Collaborating with other Seddiqi teams to ensure the Group is adequately protected and contractors have appropriate insurances in place.
• Subject Matter Expertise: Acting as the insurance subject matter expert for coverage, claims, insurance contractual indemnity, and project-specific insurance requirements.
• Regulatory Understanding: Maintaining a thorough understanding of relevant regulatory requirements related to insurance matters and proactively identifying areas for improvement.

Travel / Telecommunications / Fleet:

• Program Oversight: Managing the enterprise-wide travel, telecommunications, and fleet programs.
• Operational Management: Overseeing operations either in-house or via outsourced service providers.
• Policy Development: Assisting in developing and maintaining policies and procedures for each category.
• End-to-End Supervision: Supervising the end-to-end functions of all current categories.
• Cost Management and Savings:
• Travel Cost Reduction: Negotiating corporate travel rates and monitoring travel spend to identify cost-saving opportunities.
• Telecommunications Optimization: Evaluating telecom plans and services to ensure cost-effectiveness and negotiating better rates.
• Fleet Efficiency: Implementing fleet management best practices to reduce fuel, maintenance, and operational costs.
• Partner Management:
• Sourcing the market: Co-ordination of strategic level RFPs to enhance their strategic partnerships and execution of business objectives
• Vendor Selection: Identifying and selecting the best vendors for travel, telecommunications, and fleet services through a rigorous RFP process.
• Contract Negotiation: Leading negotiations with vendors to secure favorable terms and conditions, ensuring cost-effectiveness and quality service delivery.
• Performance Monitoring: Regularly reviewing and monitoring vendor performance against agreed SLAs and KPIs to ensure compliance and service excellence.
• Issue Resolution: Acting as the primary point of contact for resolving any issues or disputes with vendors, ensuring prompt and satisfactory resolution.

What you will do more

• Relationship Building: Developing and maintaining strong, collaborative relationships with key vendors to foster long-term partnerships and continuous improvement.
• Innovation and Best Practices: Encouraging vendors to innovate and adopt best practices that align. With Seddiqi’s goals and objectives, ensuring that the company remains at the forefront of industry developments.
• Compliance and Risk Management: Ensuring that all vendor contracts and operations comply with relevant regulations and internal policies, and managing any associated risks.
• Operational SLAs:
• Establishing and monitoring SLAs with travel, telecommunications, and fleet vendors to ensure high-quality service and adherence to agreed-upon performance metrics.
• Other Duties:
• Budget Management: Managing and monitoring the year-to-year budgets for respective categories and submitting updates to finance each year.
• Customer Satisfaction: Working with other departments to develop customer satisfaction surveys for continuous improvement.
• Process Streamlining: Planning and coordinating systems to streamline processes, including oversight of Concur, Ariba, and other related technologies specific to each category.
• Team Management: Leading, managing, and developing the team to ensure high performance and alignment with the department’s strategic goals.

Requirements for Role of Assistant Manager Business Support

• Bachelors degree or equivalent.
• Insurance Management or equivalent experience.
• 5 to 8 years of job-related experience and minimum of 5 years of experience handling General and EH&B policies in corporate, global companies, including other business support services (Travel Management, Telecommunications, Fleet Management).
• Experience interacting and managing relationships with national/international financial institutions and (re)insurers, insurance agents, and other service provider.
• CII qualifications or equivalent certifications would be an advantage.

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