Assistant Manager Accor Hotels UAE

Mövenpick Hotel Jumeirah Beach is presently hiring suitably qualified and experienced candidate for the job role of Assistant Manager. This vacancy was announced by the hotel on January 2, 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Assistant Manager

• As an Asst. Night Manager at Mövenpick Hotel Jumeirah Beach you will operate as the Manager on Duty at night and oversee hotel’s operations, ensuring highest level of hospitality is provided.
• Represent the hotel management over night in resolving any guest or hotel related situation. Manage the flow of questions and directs guests within the lobby.
• Serve as an Asst. Night Manager and handle the tracking of service issues.
• Deal with all guest requests to ensure high level of customer satisfaction is met in order to meet RPS targets.
• Serve the customers by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Accor.
• Ensure the accuracy and completion of all folios, room changes and credit approval.
• To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards.
• Assign rooms, accommodating special requests whenever possible.
• To understand the correct reservation procedures and to take any reservations if required.
• Comply with unit cash handling and credit policies and procedures.
• To understand the banking and change order procedure.
• Responsible for all payment transactions on the shift and to report any discrepancies.
• Complete daily checklist tasks.
• Provide information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates.
• Comply with the room selling strategies, cancellation procedures and walk procedures.
• To be able to operate the switchboard and deal with messages and enquiries when required, in an efficient and professional manner.
• To communicate with housekeeping as to the daily allocation of rooms.
• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy

Requirements of Assistant Manager

The requirements of Assistant Manager are as under:

• Bachelors degree in hospitality management.
• Minimum 1-2 years’ experience in a similar role in a 4 or 5 star hotel.

Skills and Knowledge Desired

• Fluency in English both written and verbal communication skills.
• Fluency in Arabic will be an advantage.
• Able to work under pressure.
• Great communication and interpersonal skills.

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