Job Description
Assistant Learning & Development Manager at Accor Hotel UAE is responsible to assist in the execution of learning strategies and programs to foster employee growth and organizational effectiveness.
Responsibilities of Assistant Learning & Development Manager
- Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis.
- Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values.
- Develop and drive the L&D strategy in line with the hotel / Accor vision.
- Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business.
- Evaluating training programs to ensure effectiveness and implementing action plans.
- Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these.
- Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel.
- Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business.
- Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities.
- Facilitating all Accor / Sofitel Standard Training Courses.
- Develop, update, organization and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.
- Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming.
- Prepare the Personal Development Plan for Hi Potentials.
What You’ll Do More?
- Provide ongoing development, guidance and coaching to the departmental trainers, engaging them in their roles
- Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules
- Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
- Participate actively in local career fairs.
- To be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.
- Actively assist and participate in all T&C work & social activities.
- Comply with local legislation as required for example Lifeguard, Health & Safety etc.
- Attend training and meetings as and when required.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
- Identify internal and external training resources and optimizes the budget.
- Understands the impact of the key components of a successful hotel: ambassadors, customers, owners and profit.
- Any other duties as assigned by the Director of Talent & Culture or the General Manager.
- Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
- Maintain an up-to-date computerized Training Record system.
- Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.
- Identify candidates both internally and externally for Corporate/Management Training Programs.
- Monitor progress of Cross Training / Trainees and Management Trainees during their placements.
- Hold regular meetings with Cross Training / Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
- Ensure timely submission of Evaluation of these Trainees.
- Ensure that all employees provide a courteous and professional service at all times.
- Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.
- Assist the Director of Talent & Culture on a day to day basis.
Requirements of Assistant Learning & Development Manager
- Bachelor’s Degree in relevant discipline.
- At least 5 years’ experience in L&D function.
Skills and Knowledge Desired
- Excellent communication, interpersonal, and presentation skills.
- Demonstrate good facilitation skills and ability to engage staff.
- Enthusiastic and leading by example.
- Thrives in a collaborative and diverse environment.
- Supportive team player.
- Strong Self initiative and well organized.
Assistant Learning & Development Manager Accor Hotels UAE
