Assistant Club Lounge Manager Front Office Jumeirah Al Qasr Dubai

An opportunity has arisen for an Assistant Club Lounge Manager to join the Front Office team in Jumeirah Al Qasr. As a job holder you are responsible for overseeing the operations and guest experience within the club lounge of a hotel, ensuring high standards of service and satisfaction.

Responsibilities of Assistant Club Lounge Manager

• Oversee the seamless operation of the palace lounge, to uphold exceptional service standards and guest satisfaction consistently.
• Supervise ongoing departmental trainings and cross-trainings initiatives for colleagues, facilitating collaboration with members from various departments.
• Address and resolve any guest complaints promptly and in accordance with Madinat Jumeirah standards within the Palace Lounge.
• Attend to the needs of club guests throughout their entire stay.
• Manage group arrivals and departures for club guests.
• Ensure coaching, counseling, and disciplinary actions align with established company guidelines and policies.
• Maintain transparent communication with the line managers, keeping them informed of significant issues or unusual matters.
• Update the executive and rooms team during morning briefings regarding the expected arrival of VIP guests.
• Regularly check requisition and expiry dates of lounge items.
• Ensure colleagues adhere to proper grooming and attendance standards.
• Manage food and beverage costs in alignment with the budget of the palace lounge.
• Ensure all inventories are conducted punctually.

Requirements of Assistant Club Lounge Manager

• Bachelor’s degree in Hospitality Management, Business Administrator, or related field.
• A minimum of 1 year of experience as an Assistant Club Lounge Manager in a luxury hotel.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Spanish, German, Arabic or French) would be an added advantage.
• Working proficiency with Microsoft Applications, Opera and Micros.

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