Emirates NBD
Assistant Branch Manager at Emirates NBD is responsible to assist in managing the overall branch operations and customer service delivery, ensuring compliance with regulatory requirements and contributing to the achievement of branch targets and objectives.
Responsibilities of Assistant Branch Manager
- Ensures that the customer service teams are able to achieve high customer satisfaction levels through adequate product and service offering knowledge and provides quality customer service when interacting with customers.
- Responsible for handling any escalated customer queries.
- Works with relevant departments to give feedback on product and service offerings based on analysis of customer feedback.
- Involved with process improvement design as well as working alongside automated and digital service channels.
- Results oriented, self motivated and determined to improve customer service standards.
- The job holder has strong business acumen to identify new service opportunities.
- Organized and able to work independently in fast paced environments.
- Also able to lead teams with their pleasant disposition towards internal and external stakeholders.
Role Requirements
The requirements for the job role of Assistant Branch Manager are as under:
- Bachelor’s degree in relevant field.
- 2-3 years of experience in relevant field.
Assistant Branch Managers, Emirates NBD
Assistant Partnerships & Growth Manager Emirates NBD
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