Airport Services Duty Manager DXB Flydubai Dubai

The Airport Service Duty Manager (DXB) at Flydubai will provide H24 management coverage to oversee the daily operations of flydubai from the main hub station of DXB. Candidate will support the Station Manager by taking day-to-day responsibility for organizing and directing the on duty team of Airport Services Supervisors and Agents and overseeing the delivery of contracted suppliers.

Responsibilities of Airport Services Duty Manager

• Ensuring the delivery of agreed Service Level agreements/standards on a shift basis through team as well as individually.
• Monitoring and recording local performance, giving feedback and coaching where necessary to staff.
• Support the Airport Service team in dealing with Customer issues and/or operational difficulties.
• Aim to resolve difficulties to the customer’s satisfaction, in order to reduce consumer complaints and associated costs.
• Be proactive in dealing with difficulties and pre-empt areas of disruption to minimize customer inconvenience.
• Monitor customer areas of the operation on a regular basis throughout the shift, being available & flexible in dealing with Customer enquiries/issues and reflecting the high standards of service at all times.
• Ensure daily briefings take place to inform staff of relevant issues, including safety, punctuality and service in addition to operational requirements.
• Monitor the overall operation performance, targeting areas of concern and ensuring adequate levels of staff & resource are available to deal with operation.
• Roster adequate trained staff to cover the operation, allocating leave ad overtime where necessary to maintain standards but with an awareness of budgetary constraints.
• Compliance with current HR policies & procedures, relating to Attendance Management, Disciplinary & Discrimination.
• Manage own time according operational need, ensuring that all areas of the airport operation covered on shift.
• Assess the greatest need for assistance and support at any one time.
• Ensure security regulations are enforced, including Security Questioning at point of check-in passenger profiling, correct procedures for passenger baggage reconciliation are carried out.
• Monitor the performance and compliance of security subcontractors/providers.
• Conduct staff appraisals, giving fair and constructive feedback on a regular basis.
• Maintain adequate stock for all areas, demonstrating good stock control and minimal wastage.
• Ensure responsible handling and control of accountable documents and cash on a shift basis.

What you will do more

• Communicate and enforce safety regulations. Make sure work areas are safe and take responsibility for hazards.
• Ensure all work and Customer areas reflect flydubai standards.
• Monitor booked loads and ensure the Supervisory team have planned strategy to pre-empt overbookings or weight problems, which would necessitate the upgrade/downgrade of customers, seeking voluntary offloads & dealing with resulting denied boarding customers.
• Ensure all staff are fully conversant with local and flydubai Emergency Procedures and the communication action process for any incidents with significant potential Customer or Media impact.
• Liaise with all stakeholders on a regular basis to maintain service standards.
• Deal with any shortcomings in a timely and pro-active manner to avoid reoccurrence.
• To include regular monitoring and auditing of Handling Agent safety and compliance.
• Capture and record daily operational statistics.
• Act as an Ambassador for flydubai at all times and as a ‘role model’ for the Airport Service Team.

Requirements for Role of Airport Services Duty Manager

• University Degree or equivalent experience in Aviation Management, Airport Operations, Business Administration, or a related field.
• 6+ years experience in Airline/Handling Agent.
• 3+ years experience Supervisory/Management.

Skills And Knowledge Desired

• Must be fluent (oral, aural and written) in English – Arabic is desirable.
• Proven interpersonal, motivational skills together with excellent communication skills.
• Ability to assess, process and problem solve under pressure Demonstrated ability to lead a team.
• Demonstrated ability to build external relations.
• Cultural awareness.
• Customer Focus.
• Team work.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Resilience and Flexibility (Can do attitude).
• Strategic Thinking.
• Business Acumen.
• Attention to Detail.
• Decision Making.

Manager IT Strategic Partnerships Flydubai Dubai