Aftersales Manager Al Futtaim Automotive UAE

Al-Futtaim Group is currently hiring an experienced and results driven Aftersales Manager for its division Al Futtaim Automotive  in UAE. The role is required to drive the achievement of set targets, revenue, gross margin, Net Promoter Score (NPS) and branch profit and loss. Candidates desirous for this job are encouraged to apply.

Duties of Aftersales Manager

• Drive branch performance for Volvo to achieve sold hours target, revenue target, accessory, and sales recovery rate target.
• Ensure and monitor optimal capacity of resources in the service center to deliver Total Quality Management and improve service retention.
• Compliance with local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
• Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
• Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
• Conduct daily meetings with the Reception Manager/Supervisor, Workshop Manager and Parts team to align them on the targets and performance expectations.
• Work with Human Resources to ensure the branch is always optimally and efficient performing.
• Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining.
• Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.
• Manage facility to comply with the Brand Corporate Image standards as well as HSSE standards.
• Ensure 100% compliance with Standard Operating Procedures.

Requirements For Aftersales Manager

• Bachelors Degree or Diploma in Engineering, preferably Automotive or Business Management or equivalent.
• 10 years overall experience with Automotive dealerships of which a minimum of 5 years in aftersales at managerial level.

How to Apply?

If you wish to grow with us, please apply now and become part of the Al-Futtaim Group. To apply for job of Afterales Manager, please use the Apply Now button. It will redirect you to official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

Aftersales Analytics Supervisor Al-Futtaim Group UAE