Activation Agent EITC Dubai

Emirates Integrated Telecommunications Company is looking for a skilled and dedicated Activation Agent Level 3 – Enterprise Channel Operations in Dubai. Aspirants should hurriedly grab this opportunity before due date. Job ID for this vacancy is 11406.

Responsibilities Of Activation Agent

• Ensure DSP device availability.
• Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
• Coordinate with customer on visit purpose and time slot.
• Verify documentation at customer’s premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
• Maintaining professional attire and etiquette when visiting & approaching the customer.
• Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
• Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
• Share the daily attended requests with status update to the respective POC or on the SharePoint.
• Act as a team player to support each other.

Minimum Requirements

The eligibility requirements for the role of Activation Agent are as under:

• Minimum diploma in sales, marketing, business administration/relevant.
• Minimum 6 months to 1 year customer service/sales work experience, preferably in telecommunications.
• Minimum 1 to 3 year of experience in a customer service/selling or related role preferably in telecom industry; with minimum of 6 months to 1 year of selling experience.
• Experience in the Telecommunications and biometric document verification is a plus.

Desired Skills & Abilities 

• Excellent command of English and Arabic languages (written/spoken).
• Good communication skills with understanding of B2B telco business.
• Excellent knowledge of Microsoft Office tools.
• Analytical thinking and open for transformation.
• Project management skills.

Sales Executive EITC Dubai