Transguard Group presently has a job opening for eligible candidate for the position of an Account Manager (Facilities Management Soft Services). The successful candidate will work for Transguard’s trusted client to be based out of their office in Dubai. This job was listed by Transguard Group career’s page on 25 October 2023 and is now open for all interested applicants.
Job Purpose of An Account Manager
Manage allocated customer accounts in line with the commercial agreement, ensuring we maintain 100% of clients, grow the accounts as well as manage the relationship in line with the commercial agreement.
Duties of An Account Manager
Commercial Management
- Responsible for developing the business growth of the account.
- Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract.
- Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question.
- Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met.
- Ensure invoices are prepared, delivered and paid.
- Monitor billable vs non billable staff.
- Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client.
Client Management
- Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
- Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service.
- Explore further business opportunities with the client.
- Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs.
- Ensure the work schedules developed for the staff match the client requirements. .
What You’ll Do More?
Staff Management
- Manage the team structure and develop it as required to ensure the operations run smoothly and within budget.
- Manage operational team members.
- Hold staff meetings, monthly or as required.
- Conduct site visits to view staff performance and help to motivate staff.
- Plan mobilization of staff according to agreed timescales with the client.
- Arrange site specific induction and training of new staff.
- Check and sign off the monthly payroll.
- Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
- Monitor absence and accident rates and undertake any correction actions required.
- Monitor staff performance and nominate staff for the employee of the month award.
- Monitor that work schedules are being followed by the operations team.
Who Can Apply?
Qualification
- Bachelor’s degree in relevant field.
Experience
- 1-2 years of experience in a similar position.
Skills & Knowledge Desired
Technical skills
- MS Office Suite.
Hard skills
- Performance Management.
- Reporting skills.
- Strategic planning.
Soft skills
- Conflict Resolution.
- Critical thinking.
- Effective Listening.
- Effective Communication.
- Negotiations kills.
- Time Management.
- Customer Service Orientation.
