Account Manager Hospitality, Transguard Group UAE

Transguard Group presently has a job opening for eligible candidate for position of an Account Manager Hospitality in Dubai, UAE. Transguard Group was established in 2001 & has diversified significantly. The Group leads in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees.

Job Purpose of An Account Manager Hospitality

• Manage allocated customer accounts in line with the commercial agreement.
• Ensure the end to end service delivery to all clients and ensure profitability of contracts.

Your job Duties As An Account Manager Hospitality At Transguard Group Dubai, UAE

Client Management

• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service.
• Monitor that the service delivered is within the contract terms.
• Explore further business opportunities with the client.
• Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs.
• Ensure the work schedules are developed for the staff match the client requirements.

Staff Management

• Manage the team structure and develop it as required to ensure the operations run smoothly and within budget.
• Manage operations team members.
• Hold staff meetings, monthly or as required.
• Conduct site visits to view staff performance and help to motivate staff.
• Plan mobilization of staff according to agreed timescales with the client.
• Arrange site specific induction and training of new staff.
• Check and sign off the monthly payroll.
• Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents.
• Responsible and accountable for staff welfare / absenteeism and attrition.
• Responsible and accountable for staff training and Induction.
• Responsible and accountable for new recruitment / mandatory training / deployment of staff.
• Responsible & accountable for operations manager & coordinators performance.
• Responsible and accountable for monthly meetings, client as well as department and group.
• Monitor absence and accident rates and undertake any correction actions required.
• Approve staff leave.
• Monitor staff performance and nominate staff for the Employee of the Month award.
• Monitor that work schedules are being followed by the operations team.

What You’ll Do More?

Commercial Management

• Responsible for developing the business growth of the account. 
• Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract.
• Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question.
• Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met.
• Explore management solutions to address the issue.
• Ensure invoices are prepared, delivered and paid.
• Monitor billable vs non billable staff.
• Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client.
• Responsible for overall performance of department prescribed in business units’ score card.
• Responsible and accountable for the financial performance of department.
• Responsible and accountable for organic growth and new business opportunities.
• Responsible and accountable for monthly billing and collection of invoice.

Who Can Apply?

Qualification

• Bachelor’s Degree in Accounting, finance or related field.

Experience

• 3-5 years of experience in a similar position in Hospitality.

Skills & Knowledge Desired

Technical Skills

• MS office suite.
• PC skills.

Hard Skills

• Procurement analytics & reporting.
• Performance management.
• Reporting skills.
• Budgeting, forecasting, reporting, analysis and P&L management.

Soft skills

• Critical thinking.
• Leadership skills.
• Time and data management.
• Minimum English Language Level (by Transguard Group Standards).
• Effective listening.
• Customer service orientation.
• Conflict resolution.

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