Experience Center Agent Bab Al Shams Kerzner International

Bab Al Shams Desert Resort is presently accepting applications from suitable candidate for the job role of Agent Experience Center. The  role hol is a customer-facing role targeted at smart, personable, technology-inclined, and customer-obsessed individuals.

Responsibilities of Experience Center Agent

• Maintains good employee relations and motivate colleagues.
• Provide guidance to walk-in customers on product and service offerings.
• Educate customers and potential customers with information and delivery timelines.
• Ensures strict adherence to Bab Al Shams Desert Resort Standard Operating Procedures related to guest experience and activities.
• Serve guests by providing product/ service information related to the delivery life cycle, rates, and payment.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
• Promote and cross-sell the company’s products.

Requirements of Experience Center Agent

• Certificate of completion of NYSC.
• 1 – 4 years previous customer service experience is an added advantage.

Skills and Knowledge Desired

• Good communication and computer literacy skills
• People management experience
• Strong orientation towards customer service
• Effective Communication
• Attention to detail.
• Customer focused.
• Teamwork

Experience Centers Agent Kerzner International

Order Taker Marriott International UAE

Assistant Manager One & Only One Za’abeel