About Salma Ahmad

  • Gender  Female
  • Nationality  Egyption
  • Viewed 25

About me

Resident visa with 15 years experience in UAE . Studied and graduated in UAE. Also holds bachelor degree in Business Administration. Good Communication skills in both languages Arabic and English.
A Senior Customer Relations Officer with over 15 years of experience in customer service data collection and coordination. Highly skilled in managing client relationships, resolving complaints, and coordinating teams in fast-paced environments. Bilingual in English and Arabic with a proven ability to excel in various sectors such as banking, automotive, and government. Proficient in industry-leading systems like BBC CACS, SAP, and GenesysCEM.

Education

  • 2001 - 2004
    UAE University Al ain

    Bachelor in Business Administration

Experience

  • 2023 - Present
    Sharjah Municipality

    Census Enumerator

    Reach the assigned fields.
    Interview householder and collect all required data.
    Evaluate and analyze data to assist office and field.

  • 2013 - 2023
    Trading Enterprises Jeep, Dodge, Chrysler and RAM, Dubai

    Customer Service Relationship Officer & Coordinator

    Generating final sales and service reports.
    Handling service job cards and purchase order bills.
    Coordinating with the sales unit to close deals.
    Handling customer complaints via chat, email, and other company systems, including face-to-face
    meetings.
    Creating leads and booking both sales and service appointments.
    Handling sales and service calls (inbound and outbound).

  • 2010 - 2013
    Emirates Islamic Bank - NBD Group, Dubai

    Customer Relations Executive

    Handling accounts.
    Settling covered cards and loans.
    Rescheduling home finance loans and ensuring completion and accuracy of customer
    documentation.
    Coordinating with property managers and processing department to finalize rescheduled home
    finance cases.
    Assisting CIU (Credit Initiation Unit) in customer retention.
    Resolving customer complaints via phone, email, and other bank systems.

  • 2007 - 2010
    Citi Bank, Dubai

    Collector and Guest Relations Officer

    Assisting customers with complaints and questions related to credit cards and loans, both
    face-to-face and via email.
    Handling post-debit cheques and invoices.
    Issuing letters, such as auto finance car release, registration closure, and apology letters.

Languages

Arabic
Proficient
English
Proficient

Skills

Account Handling Customer Service Tele sale

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