PHD in International and Strategic Planning of development in healthcare from Switzerland.

PHD in International and Strategic Planning of development in healthcare from Switzerland.

Chief Operations Officer

Chief Operations Officer – MEDCARE UAE 01/2020 – Present

Operating 2 hospitals and 7 medical centers across the UAE

• Ensured compliance with UAE regulators (MOHAP, DHA, DOH) and JCI accreditation, consistently
passing audits and strengthening clinical governance frameworks.
• Directed P&L, budgeting, cost optimization, and financial planning, reducing expenses by 15% while
maintaining quality, resource efficiency, and operational excellence.
• Spearheaded digital transformation through EHR/HIS integration, telehealth expansion, and AI-driven
solutions, boosting workflow automation and patient access.
• Implemented structured patient experience and quality improvement programs using feedback systems,
KPI dashboards, and performance monitoring.
• Built and developed high-performing teams, advancing leadership training, succession planning, and
continuous learning while fostering innovation and service excellence.
• Standardized SOPs and healthcare quality frameworks across facilities, enhancing compliance,
consistency, scalability, and best-practice adoption.
• Executed growth strategies and collaborated with marketing and business development teams, driving
10% market share increase, expanding patient acquisition, and ensuring sustainable business
development.
• Represented the organization in high-level negotiations with government bodies, regulators, investors,
and banking partners to strengthen brand, market positioning, and strategic alliances.

Director of Operations - UAE

Director of Operation – International Hospital UAE 01/2016 – 12/2019

• Managed and improved hospital and clinic operations nationwide, aligning all processes with the UAE’s
healthcare transformation goals and local regulatory standards (Ministry of Health and Prevention, Dubai
Health Authority, Department of Health).
• Acquired Joint Commission International (JCI) accreditation with strict adherence to WHO guidelines,
enhancing clinical governance and quality assurance across the organization.
• Developed and implemented talent strategies, including recruitment, retention, and performance
management, and promoted leadership growth and clinical excellence among medical staff.
• Leaded digital health initiatives, integrating electronic medical records (EMR) systems, AI diagnostic
tools, and telemedicine platforms, ensuring cybersecurity, data privacy, and operational efficiency.
• Expanded medical tourism and strategic partnerships, and established international insurance
collaborations that increased revenue streams and strengthened the UAE’s reputation as a global
healthcare hub.
• She established international collaborations with the World Health Organization, the United Nations, and
other organizations to advance universal health coverage and the Sustainable Development Goals, and
integrated global best practices into national healthcare policy.
• Implemented operational excellence frameworks, enhancing patient flow, clinical outcomes, and overall
service quality without overlapping operational strategies.

Executive Manager

Executive Manage – Umayyads Spec. Hosp SYR 02/2012 – 12/2015
• Directed hospital-wide operations, ensuring compliance with international healthcare standards while
enhancing patient safety, clinical governance, and service quality.
• Managed financial planning, budgeting, and cost-optimization initiatives, improving operational
efficiency and strengthening financial performance.
• Led human capital strategies, including recruitment, continuous training, career development, and
performance management, elevating staff competencies and leadership capabilities.
• Implemented structured patient experience programs, improving satisfaction, loyalty, and overall quality
of care delivery.
• Spearheaded successful preparation for international accreditation, developing compliance
frameworks, SOPs, and operational policies to ensure excellence.
• Established KPI dashboards and Continuous Quality Improvement (CQI) systems, enabling data-driven
decisions and measurable improvements across clinical and non-clinical units.
• Directed hospital information systems (HIS/EMR) integration, procurement, and vendor management,
optimizing workflows, supply chain resilience, and technology adoption.
• Oversaw risk management, infection control, emergency preparedness, and business continuity
planning, strengthening organizational resilience and patient trust.
• Promoted hospital growth through community engagement, physician relations, and early medical
tourism initiatives, enhancing institutional reputation and revenue streams.

Operations & Administrative Manager

Ops & Admin Manager – SYR – F&M – Kuwait ALSALAM Spec. Hosp 01/2008 – 01/2012
• Directed hospital operations across clinical, administrative, and support departments, ensuring strategic
alignment and efficiency.
• Managed budgets, procurement, and resources, achieving 12% cost reduction and stronger financial
performance.
• Reengineered patient intake/discharge workflows, reducing wait times by 30% and improving throughput.
• Supervised and mentored staff, enhancing retention, competency, and SOP adherence.
• Ensured regulatory compliance and accreditation readiness, passing audits with zero major findings.
• Led emergency preparedness, infection control, business continuity, and IT/workflow integration for
optimized operations.
• Implemented patient feedback systems, KPI dashboards, and CQI processes, improving satisfaction and
performance metrics.
• Championed staff development, leadership programs, and growth initiatives, expanding outpatient
services by 15%.

86 local and regional awards

86 local and regional awards and over 46 media features in national and international TV and publications.