PHD in International and Strategic Planning of development in healthcare from Switzerland.

PHD in International and Strategic Planning of development in healthcare from Switzerland.

Director of Operations

Director of Operations
MEDCARE – Hospitals & Clinics, UAE 12/2020 – Present
• Lead strategic planning and operational management across a multi-site hospital and clinic network, driving a 20% improvement in operational efficiency and enhanced patient satisfaction.
• Ensure full compliance with UAE healthcare authorities (MOHAP, DHA, DOH) and international accreditation standards, successfully passing rigorous audits and inspections.
• Oversee budgeting, financial planning, and cost control initiatives, achieving a 15% reduction in operational expenses while maintaining quality of care.
• Spearhead digital transformation initiatives including implementation of EHR systems, telehealth services, and AI technologies to optimize patient care and workflow efficiency.
• Drive growth strategies through expansions, mergers, and strategic partnerships, resulting in a 10% increase in market share and sustainable business development.
• Build and lead high-performing teams, fostering a culture of excellence, innovation, and continuous improvement.
• Represent the organization in negotiations with government entities and key stakeholders to strengthen market positioning and strategic alliances.

Director of Operations - UAE

Director of Operations
International Hospital Federation – UAE 01/2016 – 11/2020
• Directed and optimized nationwide hospital and clinic operations, ensuring full alignment with the UAE’s visionary healthcare transformation goals and regulatory frameworks.
• Spearheaded successful preparation and attainment of JCI accreditation, while rigorously maintaining compliance with WHO guidelines and UAE health authorities (MOHAP, DHA, DOH).
• Led comprehensive talent acquisition, retention strategies, and performance management programs for a high-caliber medical workforce, fostering leadership development and clinical excellence.
• Championed the integration and deployment of advanced digital health solutions, including EMR systems, AI-powered diagnostic tools, and telemedicine platforms, with a strong focus on cybersecurity and data privacy.
• Pioneered medical tourism growth strategies and forged key international insurance partnerships, significantly expanding revenue streams and elevating the UAE’s status as a premier global healthcare destination.
• Established strategic collaborations with international organizations such as WHO and the United Nations to drive initiatives on Universal Health Coverage (UHC) and Sustainable Development Goals (SDGs), embedding global best practices into national healthcare policies.

Executive Manager

Executive Manager
Umayyads Specialized Hospital – Damascus, Syria 02/2012 – 12/2015
210-bed hospital | 420+ staff

• Oversaw daily hospital operations, ensuring compliance with JCI and UAE healthcare standards.
• Managed budgeting, financial planning, and cost control to optimize resource utilization.
• Led HR functions including recruitment, training, and performance management in a multicultural
• environment.
• Implemented patient experience initiatives, improving satisfaction and service quality.
• Prepared for MOH/DHA accreditations and ensured full regulatory compliance.
• Monitored KPIs and drove continuous quality improvement (CQI) across departments.
• Supervised procurement, vendor contracts, and hospital information systems (HIS/EMR).
• Directed emergency preparedness, infection control, and business continuity planning.

Operations & Administrative Manager

Operations & Administrative Manager
ALSALAM Specialist Hospital – Damascus, Syria 01/2008 – 01/2012
Hospitals: 170–182 beds | 400–445+ employees

• Directed daily operations across clinical, administrative, and support departments, ensuring strategic alignment and efficient hospital service delivery.
• Managed hospital-wide budgets and procurement processes, achieving up to 12% reduction in operational costs through vendor renegotiations and waste control.
• Reengineered patient intake and discharge workflows, reducing patient wait times by 30% and improving department throughput.
• Supervised and mentored administrative teams, increasing staff retention and ensuring adherence to SOPs and healthcare accreditation standards.
• Ensured compliance with national healthcare regulations and safety protocols, passing internal audits with zero major findings.
• Led emergency preparedness and response planning, implementing drills that improved response efficiency by 25%.
• Redesigned documentation workflows to enhance data accuracy and compliance with privacy laws; updated internal policies to improve clarity and accountability.
• Acted as cross-departmental liaison, resolving over 95% of interdepartmental issues within defined SLAs, enhancing collaboration.
• Implemented a structured system for managing patient complaints and feedback, contributing to a 20% increase in patient satisfaction over three years.
• Collaborated with executive leadership on growth initiatives, resulting in a 15% increase in outpatient service volume.

86 local and regional awards

86 local and regional awards and over 46 media features in national and international TV and publications.