Al Jaddaf Rotana Dubai is currently seeking for passionate and dynamic guest focused Reservations Supervisor who will be responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

Responsibilities of Reservations Supervisor

• Check the no show record as well as pending reservation.
• Check the VIP arrival, special requests and check traces to action.
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly.
• Show complete product knowledge, understand rate structure and apply rate management.
• Check on pending visa or expiring visa’s which need to exit the country.
• Ensure to send confirmation for new reservation and follow up those without correspondence.
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
• Organize transportation with the hotel driver and follow up on the information provided.

Requirements of Reservations Supervisor

• You should have a degree within the hospitality field.
• 2+ years previous experience in hotel reservations.

Skills and Knowledge Desired

• You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
• The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character.
• You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach.
• You portray a structured and goal oriented work philosophy and possessing.

Key Competencies

• Understanding hotel operations.
• Teamwork.
• Planning for business.
• Supervising people.
• Understanding differences.
• Supervising operations.
• Effective communication.
• Drive for results.
• Customer focus.
• Adaptability.

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