Customer Service & Support Officer Juma Al Majid Holding Group LLC
Full time @Jumeirah Group posted 1 year agoJob Description
The Customer Service & Support Junior Officer at Juma Al Majid Holding Group will be responsible to support and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers. Submit your application if you fulfill eligibility criteria.
Responsibilities of Customer Service & Support Officer
- Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
- Generates Sales Leads.
- Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
- Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
- Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
- Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
- Receives Outbound Calls for different campaigns through Genesys Contact Center System.
- Saves customer profile in Forms through Genesys Contact Center System.
- Qualifies the call through Genesys Contact Center System.
- Obtains the status of service requests and service history through Oracle Application and informs the customers.
- Gathers customer information regarding service history through Oracle Application.
Requirements for Role of Customer Service & Support Junior Officer
- Diploma graduate or equivalent preferred.
- Six months to one year of customer service experience preferred.
Skills Desired
- Dual language preferred.
- Fluent in English writing/speaking.
- Excellent negotiator.
- Excellent verbal and written communication skills desired.
- Effective listening skills.
- Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
- Demonstrate sales/customer service communication skills.
- Friendly and courteous telephone manner required.
- Punctuality and efficiency, with the ability to prioritize.
Related Jobs
-
Physician-Pediatric Neurology SSMC, UAE
- @ Sheikh Shakhbout Medical City
- Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates AE
- Healthcare
-
Physician-OBGyne Ward SSMC, UAE
- @ Sheikh Shakhbout Medical City
- Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates AE
- Healthcare
-
Physician-Anesthesia SSMC, UAE
- @ Sheikh Shakhbout Medical City
- Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates AE
- Healthcare
-
Physician-Burns Surgery SSMC, UAE
- @ Sheikh Shakhbout Medical City
- Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates AE
- Healthcare
-
Physician-Dermatology SSMC, UAE
- @ Sheikh Shakhbout Medical City
- Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates AE
- Healthcare