Customer Service & Support Officer Juma Al Majid Holding Group LLC

Full time @Jumeirah Group posted 1 year ago
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Job Description

The Customer Service & Support Junior Officer at Juma Al Majid Holding Group will be responsible to support and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers. Submit your application if you fulfill eligibility criteria. 

Responsibilities of Customer Service & Support Officer

  • Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
  • Generates Sales Leads.
  • Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
  • Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
  • Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
  • Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
  • Receives Outbound Calls for different campaigns through Genesys Contact Center System.
  • Saves customer profile in  Forms through Genesys Contact Center System.
  • Qualifies the call through Genesys Contact Center System.
  • Obtains the status of service requests and service history through Oracle Application and informs the customers.
  • Gathers customer information regarding service history through Oracle Application.

Requirements for Role of Customer Service & Support Junior Officer

  • Diploma graduate or equivalent preferred.
  • Six months to one year of customer service experience preferred.

Skills Desired

  • Dual language preferred.
  • Fluent in English writing/speaking.
  • Excellent negotiator.
  • Excellent verbal and written communication skills desired.
  • Effective listening skills.
  • Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
  • Demonstrate sales/customer service communication skills.
  • Friendly and courteous telephone manner required.
  • Punctuality and efficiency, with the ability to prioritize.

Vehicle Mechanic Juma Al Majid Holding Group LLC Dubai

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