Rooms Division Manager at Novotel Accor Dubai is responsible for reporting directly to the General Manager at Novotel Bur Dubai. 1the incumbent will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. The role holder will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency.

Responsibilities of Rooms Division Manager

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.
• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division including Front Office, Housekeeping and Spa.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
• Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
• Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Drive Loyalty and ALL results of the hotel.

Requirements of Rooms Division Manager

• Bachelors degree in hospitality management or tourism.
• Minimum 8 to 10  years of experience  of which at least 2 years in similar role.

Skills and Knowledge Desired

• Strong Operational/Technical Knowledge.
• Successful Pre opening experience & records a distinct advantage
• Strong process orientation.
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box.
• Able to drive change and look for operational efficiencies/synergies across the network.
• Go getter comfortable taking ownership of projects and expanding scope of responsibilities.

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