Area Manager Elite Banking First Abu Dhabi Bank
Full time @First Abu Dhabi Bank posted 10 months ago Shortlist Email JobJob Detail
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Job ID 9599
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Career Level Senior
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Experience Fresh
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Gender Female|Male
Job Description
Area Manager Elite Banking at First Abu Dhabi Bank is responsible to develop, implement & monitor business growth strategy for the Elite centres under his/her leadership to ensure stronger Elite proposition and creation of exclusivity and differentiation in line with leading market practices.
Responsibilities of Area Manager Elite Banking
Supervision of Subordinates
- Drives the Elite Team Leaders and mentors them towards the execution of Elite acquisition and retention strategies.
- Allocates Sales and Service Targets by centre in line with Elite UAE budget.
- Conducts regular business reviews to ensure adequate business tracking
- Oversee and provides guidance to Team Leaders throughout the sales process from client opportunity planning, client meetings, proposal preparation and negotiation, and ultimately deal close ensuring an efficient process.
- Oversees key client relationships and ensures best services standards at all times.
- Provides development plans and constructive feedback to Team Leaders to support their overall development.
- Scans competition on a regular basis.
- Motivates and encourages superior performance.
Customer Acquisition
- Lead business acquisition and retention strategies across assigned Elite Centres.
- Drive monthly acquisition targets in the assigned centres and monitors productively targets.
- Prepares a structured plan to identify business opportunities through NTB and cross selling.
- Monitors the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an on going basis.
- Coach team members to increase sales productivity and cross selling.
Relationship Management and Retention
- Develop integrated portfolio management plans for the centres assigned and ensures implementation.
- Monitor service levels for customer satisfaction by centre.
- Oversee customer retention efforts with personal involvement in complaint resolution, account closures & inquiries.
- Maintains and enhances relationships with key customer accounts and prospective customers to ensure business continuity and growth.
- Provides regular updates to Head of Elite on performance of the accounts and on key market thrusts.
- Analyses key client’s financial statements, management practices etc. to assess the credit risk for the client and ensure that the credit quality of the portfolio is not compromised.
- Recommends, rejects or approves credit facilities, within prescribed limits, after a comprehensive analysis.
- Ensures provision of high quality and timely service to clients.
Internal Collaboration Area Manager
- Develops service level targets and manages the coordination with Product Advisory and Planning & Support teams within Elite to meet client service expectations.
- Engages with key stakeholders including Credit, Operations, Technology, Branches, etc. to deliver timely and effective level of client experience to our clients.
People Management Responsibilities
- Defines goals and key performance indicators for each member of the team and ensure effective implementation of the FAB performance management process.
- Develops talent within the team by providing guidance and coaching to achieve the defined goals.
- Ensures resource optimization across the centre assigned to support business continuity and growth.
Requirements of Area Manager Elite Banking
- Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is required.
- SCA certification preferred.
- Minimum of 8 years of experience in Banking/Financial services across Priority banking products sales, preferably at least 2 years in a similar role.
Area Manager Elite Banking Commercial Bank of Dubai
Associate Director Debt Capital Markets First Abu Dhabi Bank
AVP & Credit Lead Credit Management First Abu Dhabi Bank
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