Job Description
As Duty Manager – Front Office the candidate will be responsible to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.
Responsibilities of Duty Manager
- To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas.
- Ensure that all related policies & procedures are followed by Front Office Colleagues.
- Manage the Jumeirah loyalty program “Jumeirah One” (i.e. follow up on pending points, carry out training).
- Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings.
- Control the booking situation of the day and handle booking out guests in case of an overbooking situation.
- Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins).
- Record relevant details of any major incident and important information in the guest feedback report.
- Complete a check on input standards (guest profiles, market, source and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement.
Requirements of Duty Manager
- Bachelor’s degree in hospitality management or a related field.
- 2+ years of experience, preferably with an international hospitality company.
- Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone.
Skills and Knowledge Desired
- Strong knowledge of Microsoft Office products, Opera PMS (Cloud), and HotSoS.
- Proficient in English.
- Knowledge of additional language.
Duty Manager Front Office Jumeirah Al Naseem
Guest Services Executive Front Office Jumeirah Mina A Salam
Guest Relations Executive Food and Beverage Jumeirah Emirates Towers
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