As Guest Services Executive – Front Office the candidate will be responsible to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

Responsibilities of Guest Services Executive

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for guests.
• Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain (Spa, Health Club, Front Office & Experience Team).
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.

Requirements of Guest Services Executive

• College diploma or equivalent.
• Up to 2 years of experience, preferably with an international hospitality company.
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone.

Skills and Knowledge Desired

• Proficient in English.
• Knowledge of additional language.

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