Job Description
At Hilton Dubai Palm Jumeirah, as Housekeeping Ordertaker, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Ordertaker will also be required to receive all incoming calls and manage guest requests.
Responsibilities of Housekeeping Ordertaker
- Manage the Housekeeping office.
- Receive all incoming calls and respond accordingly.
- Allocate room and task lists to team members.
- Ensure keys are issued in line with security procedures.
- Log and store all lost property after each shift; send lost property to guests in line with procedures.
- Manage guest requests and enquiries immediately.
- Ensure all relevant guest information is communicated to Housekeepers.
- Carry out administrative and IT duties.
- Organize and control extra duties and special tasks.
- Report all necessary maintenance daily and log all jobs.
- Ensure that communication has been clear and consistent to all shifts.
- Control staff dry cleaning and guest laundry in and out of the department.
- Update system regularly to give maximum room return to the hotel/s active inventory.
- Handle emergencies if and when they occur in the department.
- Ensure all team members adhere to Health and Safety Regulations.
- Carry out any other reasonable task set by the Hotel’s Management.
Requirements of Housekeeping Ordertaker
- Ideally have a diploma or vocational training within the hospitality.
- 1-2 years previous hotel housekeeping experience.
Skills and Knowledge Desired
- Excellent organizational and planning skills.
- Accountable and resilient.
- Good communication and telephone skills.
- Ability to work under pressure.
- Ability to work alone and in team.
Housekeeping Order Taker Towers Rotana
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