The ECommerce Operations Manager at BFL Group will be responsible for the proper daily execution of the company’s E-Commerce Operations internally and externally, by improving the workflow to drive operational success. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities

• Leads, develops and motivates people and teams, collaborates with cross-functional teams to ensure all e-commerce activities are well planned and executed effectively.
• Oversee e-commerce inbound, order processing and inventory fulfilment.
• Monitor the inbound process to ensure the team achieves its targets accurately.
• Monitor inventory levels to ensure the product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines.
• Lead the internal fulfilment team to track, problem-solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations.
• Will work closely with last-mile providers to ensure timely deliveries and effective communication and resolution of any issues.
• Work closely with partners, including warehouses, to streamline communication and drive process and quality.
• Liaise with customer service teams to proactively approach pre and post fulfilment, ensuring they have the latest details to work from to provide exemplary customer experiences.
• Produce and distribute frequent receiving, shipping and inventory reports, including troubleshooting and resolving issues.
• Proactively identify operational problems, project-related issues, changes, variances and contingencies that may arise; facilitate problem resolution with appropriate parties.
• Ensure Stock & Bin Accuracy levels through continuous monitoring, resolution and process improvement.
• Assisting E-Commerce Manager with budget preparation and maintaining efficient cost control by operating within the operational budget set for the distribution center.

Requirements for Role of Ecommerce Operations Manager

• Bachelor’s degree in Business Administration, Commerce or Management.
• 7+ years of E-commerce and Operations experience is a must.
• Production experience in the retail industry is a must.
• Knowledge and experience in organizational effectiveness and operations management.

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