Head Hostess Monkey Bar 25hours Hotels Accor Dubai

Head Hostess (Monkey Bar) at 25hours Hotels Accor Dubai is responsible to oversee the hostess team to ensure efficient operations, exceptional guest service, and a welcoming atmosphere at a hotel in Dubai.

Responsibilities of Head Hostess

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager.
• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team.
• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager.
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs).
• Assist, manage and control the use and upkeep of equipment’s and assets.
• Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables.

What You’ll Do More?

• Assist in developing strategies to increase sales.
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
• Manage Reservations and Table Management System.
• Manage Database and upkeep of information create reporting templates to update weekly.
• Manage yearly marketing calendar of events and promotions around town.
• Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
• Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
• Attend all external networking events as directed by Venue Manager and Managing Partner.
• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue.
• Ensure success, profitability and guest satisfaction is achieve during these events.
• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner.
• Personal follow up via phone or email within one week of the event and update the template report as needed and file.
• Oversee mailing of official thank-you letter in the month following the event.
• Introducing potential clients to the venue.

Requirements of Head Hostess

• High School Diploma.
• Minimum of 1 year experience in Food & Beverage area.
• Middle East experience.

Skills and Knowledge Desired

• Hotel related experience field.
• Admin knowledge.
• Microsoft office.
• Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions.

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