Head Hostess (Monkey Bar) at 25hours Hotels Accor Dubai is responsible to oversee the hostess team to ensure efficient operations, exceptional guest service, and a welcoming atmosphere at a hotel in Dubai.

Responsibilities of Head Hostess

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager.
• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team.
• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager.
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs).
• Assist, manage and control the use and upkeep of equipment’s and assets.
• Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables.

What You’ll Do More?

• Assist in developing strategies to increase sales.
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
• Manage Reservations and Table Management System.
• Manage Database and upkeep of information create reporting templates to update weekly.
• Manage yearly marketing calendar of events and promotions around town.
• Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
• Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
• Attend all external networking events as directed by Venue Manager and Managing Partner.
• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue.
• Ensure success, profitability and guest satisfaction is achieve during these events.
• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner.
• Personal follow up via phone or email within one week of the event and update the template report as needed and file.
• Oversee mailing of official thank-you letter in the month following the event.
• Introducing potential clients to the venue.

Requirements of Head Hostess

• High School Diploma.
• Minimum of 1 year experience in Food & Beverage area.
• Middle East experience.

Skills and Knowledge Desired

• Hotel related experience field.
• Admin knowledge.
• Microsoft office.
• Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions.

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