Duty Manager at Pullman Dubai Jumeirah Lakes Towers Hotel & Residence Accor is responsible to manage hotel operations during shifts, including guest services, staff supervision, and handling any issues or emergencies that may arise.

Responsibilities of Duty Manager

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition.
• Assist the Director of Front Office in all aspects of his/her duties.
• Ensure repeat guests and other VIPs receive special attention and recognition.
• Control room availability, room types, accuracy of room count and rate categories.
• Maximize occupancy, revenue & average rate while maintaining high service standards.
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to.
• Liaise closely with the Director of Housekeeping to ensure special guest needs, amenities and other room-related requests are met.
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.
• Know system recovery procedures.
• Interpret computer reports and compile relevant statistics for front office.
• Approve upgrades and special amenities in absence of manager.
• Maintain inter departmental relationships to ensure seamless customer service.
• Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival.
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements.
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance.
• Work with Finance in the preparation and management of the department’s budget.
• Adhere to OH&S policies and procedures and ensure all direct reports do the same.

Requirements of Duty Manager

• Degree from School for Tourism & Hotel Management.
• 2-3 years of experience in similar role.

Skills and Knowledge Desired

• Good organisational skills.
• Good level of engagement with residents.
• Ability to manage a multi cultural workforce.
• Excellent leadership & communication skills.
• Display high levels of integrity, dedication and support for continuous improvement.
• Flexible management style to meet the challenges of a changing work environment.
• Good knowledge of the entire Front Office Operations.
• Must be a self starter, coach & mentor who can motivate the Team to perform their best.
• Knowledge of Opera Property Management System preferred.

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