Team Leader Food and Beverage Jumeirah Emirates Towers Dubai
Full time @Four Seasons posted 10 months ago Shortlist Email JobJob Detail
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Job ID 8769
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Career Level Intermediate
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Experience Fresh
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Gender Female|Male
Job Description
An exciting opportunity has arisen for an experienced Team Leader to join the Food and Beverage Services team in Jumeirah Emirates Towers. The main purpose of this role is to provide quality food and beverage service that is consistent with the Jumeirah Emirates Towers SOP at all times. Assists the Outlet Manager to plan, organize and supervise all processes of the outlet and provides hands-on support to food and beverage colleagues to ensure the outlet provides quality service that is consistent with the Standard Operating Procedures and achieves maximum revenue and profit in line with budgeted and forecasted projections. Â Is required to work in a variety of air-conditioned environments such as restaurants but may also be required to work outdoors in extreme weather conditions.
Responsibilities of Team Leader
- Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.
- Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
- Conducts team briefings, meetings, and training as directed by Management.
- Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.
- Ensures that an effective link is maintained between kitchen and service areas.
- Supervises the level, consistency, and quality of table and/ or counter service of all menu items.
- Ensures that all colleagues adhere to all food hygiene regulations and procedures.
- Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
- Provides specialist advice to customers and colleagues on food and beverages.
- Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
- In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.
- Any other duties as may reasonably be requested by the management.
- Overlook Pool bar operation.
- Monitor customer satisfaction and respond to customer feedback and complaints.
- Preparing daily log reports and presenting them to the higher management.
- Resolving customer complaints in a professional manner in case any complaint arises.
- Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.
- Training new employees as per their abilities and skills.
Requirements of Team Leader
- You have a bachelor’s degree in hospitality management.
- 2Â years of working experience in a similar role in a luxury five-star hotel environment.
Skills and Knowledge Desired
- You will have excellent written and spoken English skills, additional language is advantage.
- Knowledge of hotel operating systems is a must.
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