Job Description
Housekeeping Attendant at Pullman Dubai Creek City Centre Accor to provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.
Responsibilities of Housekeeping Attendant
- Cleans and maintains areas of responsibility according to set standards and procedures.
- Replenish guest supplies.
- Ensure guests requests are promptly and courteously met.
- Report damage or malfunction in hotel rooms/areas to Supervisor.
- Maintain equipment in a proper state of cleanliness and repair.
- Maintain a section room report as well as a daily productivity report.
- Attend daily briefings with supervisor and takes on daily assigned tasks.
- Reports lost and found articles to the housekeeping office immediately.
- Handle guest complaints, reporting them to Supervisor immediately.
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor.
- Record room status in allocated section accurately.
- Comply with hotel’s health, safety and hygiene policy.
- Adhere to personnel grooming and hygiene standards.
- Attend meetings and training sessions as required.
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
- Fully understands the difference in guest levels (VIPs) and Room Categories.
- Must adhere to all Lost and Found procedures.
- Proper follow up of HK SOPs.
- Must comply with all fire evacuation procedures and first aid trainings
- Must comply with Sofitel grooming standards.
- To attend proper trainings and have best conduct at work.
Requirements of Housekeeping Attendant
- Secondary education.
- Minimum 2 years experience in a similar capacity in a luxury hotel environment.
Skills and Knowledge Desired
- Good organizational skills.
- Good level of engagement with guests.
- Good knowledge of Housekeeping Operations.
- Good Housekeeping knowledge.
Housekeeping Attendant Accor Hotels UAE
