Senior Lead Consumer Protection & Governance at Emirates NBD is responsible to support Regulatory Governance, Business Risks and Controls in ensuring that The Central Bank of UAE Consumer Protection Regulation implementation initiatives have been delivered successfully across the different units within the Bank and ensures that all related ongoing Consumer Regulation activities are performed according to set internal and external deadlines, ensuring consistency, coherence and excellence across all interfaces and alignment with Emirates NBD Group.

Responsibilities of Senior Lead Consumer Protection & Governance

• Continuous monitoring of the implementation of Consumer Protection Standard, track and follow up with all the stakeholders assessed gaps and solutions for compliance to the regulatory standards.
• Support in publishing timely and complete monitoring update for senior stakeholders covering all broad aspects of the Consumer Protection Regulation.
• Reviews Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. Responsible to lead any ongoing bank-wide regulatory exercises pertaining to Consumer Protection.
• Ensure all Consumer Protection Regulation related reporting, dashboards etc. are publish according to set deadlines.
• Ensure timely regulatory and Senior Management updates and highlight key areas of concern in management reviews at various forums including Consumer Protection Steering Committee.
• Advise on critical analysis of approach and interpretation of Consumer Protection Regulation for solutions and implementation.
• Identify weaknesses and implement control checks with support from relevant stakeholders.
• Develops and maintain a strong relationship with internal & external stakeholders to ensure the Bank remains compliant with CBUAE’s Consumer Protection Regulation and any related Regulation that is issued to complement the Regulation.
• Coordinate with Business / Segments / Channels for internal and external audit reviews related to Consumer Protection Regulations.
• Coordinates activities with the Bank’s unit for internal and external audit related to CPR, manage activities related to audits reports in collaboration with the different units and coordinate action plan with the relevant stakeholders to remediate  non-compliant or partial compliant  audit findings.

Requirements of Senior Lead Consumer Protection & Governance

• Graduate with understanding of business, local regulations and current developments.
• At least 5 years’ experience in Governance in the Financial Sector and a proven track record of consistent performance and achievements.

Skills and Knowledge Desired

• Understanding of all banking operations, product, policies, CBUAE regulations and compliance is needed.
• In-depth understanding of the Consumer Protection Regulation and its accompanying standards.
• Good knowledge of local and international regulations and AML/CFT laws.
• Conversant with full range of banking products and services.

Job Benefits

• Competitive salary package
• Strong emphasis on work life balance and wellbeing across the bank
• Preferential banking facilities for employees
• Generous annual leave entitlement and Private Healthcare
• World class Learning & Development platform and career development

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