Supervisory Role in Front Office Emaar Dubai

Full time @Emaar posted 1 year ago
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Job Description

The Supervisory Role in Front Office at Address Hotels (linked to Emaar) will play a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services. The candidate will possess excellent communication skills, strong leadership qualities and a passion for delivering exceptional guest experiences. The job holder will lead a team of front office associates, providing guidance and support to uphold the high standards of service synonymous with Address Hotels.

Responsibilities of Supervisory Role in Front Office

  • Guest Services: Oversee the front desk operations and ensure a warm, welcoming and efficient check-in and check-out process for guests.
  • Team Leadership: Lead and motivate the front office team, ensuring a positive and collaborative work environment.
  • Check-in/Check-out: Supervise and coordinate the check-in and check-out procedures to ensure accuracy and efficiency.
  • Reservations: Monitor room availability and make recommendations to maximize occupancy and revenue.
  • Communication: Foster effective communication between the front office and other hotel departments.
  • Guest Relations: Proactively engage with guests to ensure their needs are met and expectations exceeded.
  • Cash Handling: Oversee the handling of cash and payments at the front desk, ensuring accuracy and compliance with hotel policies.
  • Safety and Security: Ensure adherence to hotel security and safety protocols.
  • Quality Assurance: Implement and uphold Brand, Forbes and LQA standards.

Requirements for Supervisory Role in Front Office

  • Bachelor’s degree in hospitality management or a related field.
  • 2+ years experience in a supervisory role within the hospitality industry from a luxury 5-star property.

Skills And Knowledge Desired

  • Hotel Management Software.
  • Reservation Systems.
  • Point of Sale (POS) Systems.
  • Microsoft Office Suite.
  • Financial Reporting.
  • Property Management Systems (PMS).
  • Communication Skills.
  • Customer Service.
  • Leadership.
  • Problem-Solving.
  • Team Collaboration.

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