Reservations Agent Avani Ibn Battuta Dubai

Job Detail

Job ID 8411
Career Level Fresh
Experience Fresh
Gender Female|Male

Job Description

Reservations Agent at Avani Ibn Battuta Dubai is responsible to Provide exceptional customer service and assist guests with booking reservations, ensuring a seamless and enjoyable experience. The vacancy was announced by the hotel on February 19, 2024.

Responsibilities of Reservations Agent

Maintain effective office administrative procedures.
Adhere to all Standard Operating Procedures.
Take personal responsibility for driving upselling and achieving set revenue targets by months.
Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
Handle daily trace/follow up reports according to departmental requirements.
Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies.
Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.
To be up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
Ensure all issues relating to guest satisfaction are raise, monitored, and followed up on a timely basis.
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.

Requirements of Reservations Agent

High School diploma or certification in hospitality.
Three years’ experience in hotel reservation and room divisions.
At least one year of experience in the Front Office or Reservations department.

Skills and Knowledge Desired

Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local markets, local competitors, and events of the destination.
Additional language is advantage.

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