Spa Therapist Hilton Dubai Palm
Full time @Four Seasons posted 10 months ago Shortlist Email JobJob Detail
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Job ID 8285
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
At Hilton Dubai Palm Jumeirah, a Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.
Responsibilities of Spa Therapist
- Attending Hilton Trainings and monthly departmental meetings as required.
- To ensure high standards of cleanliness in the department.
- To report any maintenance issues to the Manager.
- Assist in all areas of the operations as requested by the Manager.
- To be fully aware of current and future services offered by the hotel.
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
- Provides efficient guest service from point of arrival to check out.
- Books, changes and cancels appointments and up sells retail.
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
- Accurately process all billing and posting for spa and retail services: report any overages and shortages to the Manager.
- Accurately explain spa treatment menu and packages to guests.
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards.
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms.
- Ensure stocking of water and other beverages and set up and break down of beverage.
- Assisting guest and providing personal training session, if necessary.
- Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates.
- To ensure audio-visual equipment is well maintained and in good condition.
- To ensure high standards of cleanliness in the department.
- Provides courteous and efficient guest service from point of arrival through check out.
- Orient the guests through Fitness facility, greets guests and provides personal guest service.
Requirements of Spa Therapist
- Diploma or Certification in Massage Therapy.
- At least 1 year experience in the spa or hospitality industry.
Skills and Knowledge Desired
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to read, write, speak and understand the English language to effectively communicate with guests.
- Ability to speak effectively in front of groups of customers or employees of organization.
- Ability to deal with problems involving several concrete variables in standardized situations.
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