Guest Relation Agent Fairmont Accor Dubai

Guest Relation Agent Fairmont Dubai Accor is responsible to greet arriving guests by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay.

Responsibilities of Guest Relation Agent

• Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors.
• Make our Guests and Visitors feel warm and welcome.
• Assist Guests with luggage.
• Assist Guests with directions to the Front Desk, or any other area of the Hotel.
• Welcome Guests using authentically local greetings.
• Engage in conversation with first time visitors, show them the lobby and the surroundings.
• Assist the Doorman as necessary.
• Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check in.
• Offer to enroll Guests who are not currently FPC members
• Additional duties, as assigned by the FPC Manager or the Front Office Manager.

Requirements of Guest Relation Agent

• High School diploma or certification in hospitality management.
• 2 years of previous experience in customer service is an asset.

Skills and Knowledge Desired

• Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills.
• Impeccable grooming.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.

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