Talabat is looking for a Coffee Operations Specialist to join the team and focus on growing their delivery only coffee brand Everyday Roastery. The role will be responsible for managing the overall quality of food & beverages across the stores in UAE. You would be working closely with the operations team, bridge training gaps, guide in-store team members to serve delivery customers by implementing high standards.

Responsibilities of Specialist Coffee Operations

• Implement and maintain quality control procedures in stores, ensuring consistency and adherence to standards are met.
• Ensure that coffee products, including beans, brewed coffee, and specialty beverages, meet the established quality standards.
• Sense check food items such as bakery, sandwiches, cakes and establish a perimeter for staff to evaluate the Do’s & Don’ts for maximum quality output.
• Collaborate with the operations team to trace feedback from customers & deliver support training, refreshers to drive qualitative results.
• Collaborate with suppliers often to discuss opportunities & challenges for ensuring a steady supply of quality ingredients.
• Oversee the maintenance of in-store equipment to ensure they are in good working condition.
• Evaluate food preparation & packing techniques within stores focused on delivering the best products to customers.
• Collaborate with the operations team to identify functional gaps and drive process improvement plans.
• Build & own SOP rollouts from ideation to implementation.
• Ensure SOP’s are consistently monitored and followed within in-store setup.
• Ensure that all operational processes comply with health and safety regulations, including food handling and preparation standards.
• Maintain and update documentation related to quality assurance processes and compliance with industry standards.
• Train new and existing staff on quality control procedures, operational processes, and customer service standards.
• Supporting Area Managers in new launch initiatives by training team members on products.
• Implement ongoing training programs to keep staff updated on the latest industry trends, quality standards, and operational best practices.

Eligibility Requirements

The eligibility requirements for the role of a Specialist Coffee Operations are as under:

• Bachelor’s degree in hospitality management or a related field.
• 5 years of experience within the coffee industry focused on training, quality, and in-store operations.
• Experience in a complex fast-paced environment.

Skills Desired

• Knowledge with roasting techniques, food handling, coffee preparation, quality control and equipment handling is essential.

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