Governance Manager at Emirates NBD is responsible to manage a team of governance specialist to manage compliance queries, operations, risk and controls, process improvement and training. As well as, represent Priority & Personal Banking segment for projects, Consumer Protection Rights (CPR), BPM, Finacle, exceptions management etc.

Responsibilities of Governance Manager

• Ensuring efficiency of existing Business Process & Improvements for the segment.
• Providing recommendation / guidance on operational compliance & risk related matters.
• Remain as a single point interface from priority segment for investigations in relation to Legal/Fraud Cases
• One-point operational interface contact between segment and functions like fraud, ops risk, compliance, legal, branch network.
• Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams.
• Oversight and coordination for remediation efforts, whether it pertains to High-Risk customer reviews or any other projects. This involves close collaboration with Tanfeeth, RMs, Customers, compliance, and relevant stakeholders to ensure precise execution.
• Preparing and disseminating Management Information System (MIS) reports and effectively managing all operational and procedure-related issues in a timely manner.
• Execution of other compliance alerts as per unit requirements, ensuring that they are carried out in strict adherence to policy and procedure.
• Any exceptions or deviations must be promptly escalated to the approving authority in accordance with the delegation matrix.
• Identify key stakeholders and analyze their needs & expectations.
• Maintain early and ongoing consultation during proposals & remediations.

Requirements of Governance Manager

• University Degree in Business, Finance, Banking, Economics or Equivalent would be preferable.
• External certifications like ACAMs, ICA or any other risk management learning courses would be an added advantage
• Candidate must have 7-10 years in a Banking/ Financial industry managing business risk, operations, policies & procedures

Skills and Knowledge Desired

• Excellent communication skills Both reading & writing. (English)
• Possess Fair knowledge of KYC & financial crime risks.

Job Benefits

• Competitive salary package .
• Strong emphasis on work life balance and wellbeing across the bank.
• World class Learning & Development platform and career development.
• Generous annual leave entitlement and Private Healthcare.
• Preferential banking facilities for employees.

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