As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience. A Guest Service Agent truly influences the first impressions of Guests. If you are willing for this job role then apply as soon as possible.

Responsibilities of Guest Service Agent

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Manage the desk in the gym.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses.
• Demonstrate a knowledge of general product knowledge necessary to perform daily duties.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Requirements of Guest Service Agent

• High School Diploma.
• 1-2 years previous experience in a customer-focused industry.

Skills and Knowledge Desired

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Guest Services Agent DoubleTree By Hilton Sharjah

Bartender for Conrad Dubai Hilton