Hilton
As a Bar Supervisor in Marjan Island Boulevard, Ras al Khaimah, United Arab Emirates, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. This is an entry level full time job role with the salary range of 3000-6000 AED/month.
Responsibilities of Bar Supervisor
- Maintain an effective bar service with an emphasis on high quality, efficient service
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Demonstrate a perfect knowledge of all beverages serve in the bar, how beverages are prepare (to recipe) and present, and how Bar personnel are train to possesss this knowledge and the application of it
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably present and adhere to the correct uniform standards
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
Requirements of Bar Supervisor
- High School diploma or equivalent.
- 1-2 years Customer Service experience in a supervisory capacity
Skills and Knowledge Desired
- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of Guest service
- A basic level of IT proficiency