Housekeeping Order Taker Towers Rotana

Towers Rotana is currently seeking for passionate and dynamic guest focused Housekeeping Order Taker who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a job holder you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department.

Responsibilities of Housekeeping Order Taker

• Safe keep, record and collect all keys and papers held within the Housekeeping Office.
• Ensure the sorting of all daily activity reports in the Housekeeping Office.
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards.
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly.
• Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing.
• Update and maintain all housekeeping files.
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office.
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll.
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office.
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping.

Requirements of Housekeeping Order Taker

• Ideally have a diploma or vocational training within the hospitality.
• 1-2 years previous experiences within a similar role.

Skills and Knowledge Desired

• Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials.
• Computer literacy and previous experiences with Opera are an advantage.
• The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details.
• You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike.

Key Competencies

• Understanding the Job.
• Taking Responsibility.
• Recognizing Differences.
• Customer Focus.
• Adaptability.
• Teamwork.

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