Pullman Dubai Jumeirah Lakes Towers is presently accepting applications from suitable candidate for the job role of Telephone Operator. The role holder is responsible to efficiently handle incoming and outgoing calls, providing excellent communication services to guests at Accor Hotel Dubai.

Responsibilities of Telephone Operator

• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures.
• Handle any guest complaints and/or remarks; provides a response as soon as possible.
• Handle phone calls and forward any messages received for the guest.
• Record and give wake up calls.
• Report all telephone defects to the technical department.
• If electronic system is down, to record all chargeable calls and post them on the guest’s invoice.
• Utilizes correct process and procedure when you handling the confidential guest information.
• Take down and relay messages.

Requirements of Telephone Operator

• High school Diploma or equivalent.
• Minimum 2-3 years of experience in similar role.

Skills and Knowledge Desired

• Excellent communication skills, both written and verbal required.
• Excellent organizations skills and ability to find solutions.
• Able to cope with the pressures of a very busy environment.

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