Raffles The Palm is looking to hire suitably skilled and devoted candidate for role of Guest Relations Officer. The role holder is responsible to facilitate positive guest interactions and uphold high standards of service at Accor Hotels in the UAE as a Guest Relations Officer.

Responsibilities of Guest Relations Officer

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
• Meet and greet VIP guests personally.
• Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Maintain close contact with Airport Concierge for new arrivals and departures.
• Update and maintain repeat guest history system.
• Promote Inter Hotel sales and in house facilities.
• Send prepared welcome cards and amenities to room prior to guest arrival.
• Attend to special requests by guests.
• Handle guest complaints and refer them as necessary, follow up on corrective action.
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
• Prepare requisitions for amenities on a timely basis.
• Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operations.
• Adhere to OH&S policies and procedures.
• Performs related duties and special projects assigned.

Requirements of Guest Relations Officer

• Degree from School for Tourism & Hotel Management.
• Minimum 2 years Guest Relations experience preferably in a four or five-star hotel.

Skills and Knowledge Desired

• Strong written and verbal communication skills in English.
• Able to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a multi-cultural team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with guests and patrons.
• Able to exercise good judgment with difficult guests.

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