Raffles The Palm is presently recruiting suitably qualified and skilled candidate for the role of Housekeeping Supervisor. The role holder is responsible to oversee the daily operations of the housekeeping department, ensuring all rooms and public areas meet the highest standards of cleanliness and guest satisfaction.

Responsibilities of Housekeeping Supervisor

• Manage and supervise all tasks of his/her staff.
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures.
• Supervise public areas.
• Ensure that guest supplies are replenished.
• Ensure guests’ requests are promptly and courteously met.
• Report damage or malfunction in hotel rooms using P.M.S system.
• Maintain equipment in proper state of cleanliness and repair.
• Maintain a section floor report.
• Conduct daily briefings with staff at floor level.
• Conduct regular room checklists.
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager.
• Record room status in allocated section accurately.
• Comply with hotel’s health, safety and hygiene policies.
• Attend meetings and training sessions as required.
• Fully understand the difference in guest levels (VIP) and in room categories.

Requirements of Housekeeping Supervisor

• Degree from School for Tourism & Hotel Management.
• Minimum 3 years experience in a similar capacity in the hospitality industry.

Skills and Knowledge Desired

• Good reading, writing and oral proficiency in English.
• Must be well presented and professionally groomed at all times.
• Strong interpersonal skills and attention to detail.
• Must have good leadership skills and training skills.

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