Job Description
DoubleTree By Hilton Sharjah Waterfront Hotel & Suites is presently accepting applications from suitable candidate for the job role of Reservations Agent. As a job holder you will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
Responsibilities of Reservations Agent
- Convert, quickly, inquiries into contracted business.
- Respond, positively, to sales inquiries to develop future sales leads.
- Identify sales leads, as appropriate.
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation.
- Maintain an accurate room status at all times.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Provide prompt and efficient service while maintaining the hotels brand standards.
- Perform any other job duty as assigned by higher authorities.
Requirements of Reservations Agent
- Have a diploma / degree within the hospitality field.
- 2+ years previous experience in a Reservations environment
Skills and Knowledge Desired
- Passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
Reservations Agent Kempinski Hotels Dubai
