Job Description
Kempinski Hotels Dubai is presently accepting applications from suitable candidate for the job role of Reservations Agent. The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
Responsibilities of Reservations Agent
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Maintain an accurate room status at all times.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%..
- Follow the internal up-sell programme for Reservations department
Requirements of Reservations Agent
- Have a diploma / degree within the hospitality field.
- 2+ years previous experience in hotel reservations.
Skills and Knowledge Desired
- Detail-orientated .
- Good communicator.
- Good listening skills.
- Demonstrate energy and enthusiasm.
- Ability to investigate systems malfunctions or user-input errors.
- Ability to work under pressure.
- Computer literacy adapted to the field of Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera.
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