Sharaf DG LLC
Sharaf DG LLC is currently looking for a candidate for the job role of a Customer Service Representative in Ground Floor, Al Hilal Building, 34B Sheikh Rashid Rd, Garhoud , Dubai, UAE. This is an Intermediate level full time job. And salary can range between 4000-7000 AED/month.
Responsibilities of Customer Service Representative
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities & Emirati customers.
- Provide detailed information about plan features, benefits & pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time & customer satisfaction scores.
- Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Maintaining a positive, empathetic & professional attitude toward customers at all times.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints & provide appropriate solutions and alternatives within the time limits.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines & policies.
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Recognize, document & alert the team leader of trends in customer calls.
- Acknowledging and resolving customer complaints.
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Knowing their products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments & complaints.
- Providing feedback on the efficiency of the customer service process.
Requirements for Role of Customer Service Representative
- Graduate (preferred)
- Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.
- Certification in customer service.
Skills And Knowledge Desired
- Excellent verbal and written communication skills.
- Strong team player.
- Listening Skills.
- Multi-tasking.
- Problem solver.
- Computer proficiency.