Dibba Al Fujairah is presently recruiting suitably qualified and skilled candidate for the role of IT Supervisor. As a member of a multi site corporate IT team with a primary responsibility for maintaining, improving, and managing software, systems, and hardware at our York, PA facility.

Responsibilities of IT Supervisor

• Proficient within desktop, systems, ERP and have excellent ability in providing team members with technical support.
• Conduct root cause analysis in support of process improvements.
• Analyze system hardware and software problems and provide technical solutions.
• Work with team members to resolve ongoing functional issues with applications.
• Responsible for in house repairs of laptop and desktop computers, servicing equipment, and inventory involved.
• Provide LAN / WAN troubleshooting Data Center / Site monitoring.
• Ensure technical compatibility of existing and proposed software and hardware solutions.
• Responsible for team member IT orientation and training sessions.
• Provide technical implementation and support for applications used.
• Work closely with the IT team on various projects.

Requirements of IT Supervisor

• Bachelor’s degree in information systems, computer science.
• 1-2 years of experience in system administration and IT user assistance in a hotel in UAE.

Skills and Knowledge Desired

• Strong communication skills for discussing effective solutions and areas of improvement.
• Ability to identify and evaluate system deficiencies.
• Strong in Azure/O365/AD/GPO.
• Ability to communicate clearly and concisely with management and end user community.
• Strong knowledge of systems and networking.
• Understands ticket process, workflow, and queue management.

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