Al Tayer Group
Al Tayer Group is currently looking for a Service Reception Manager who will be responsible to lead the Bodyshop Service Reception function for all brands/franchise owned by the company, develop and implement plans and programs to achieve service targets in terms of revenue, quality and effective customer service. This is a mid level full time role. The salary of this role ranges from 8000 AED to 20000 AED, which may be slightly negotiatable during the interview
Responsibilities of Service Reception Manager
- Receive customers in a professional manner providing them with accurate and timely information on their service needs.
- Accurately inform Service Advisors of customer needs and record information accordingly.
- Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
- Organize and manage the shuttle service and accurately maintain the log of the service.
- Maintain logbooks for courtesy cars.
- Effectively handle customer complaints.
- Patiently address issues and discuss the same with the Service Advisors.
- Ensure service advisors follow the process in receiving/ delivering vehicles.
- Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.
- Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
- Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.
- Maintain cleanliness standards for the reception area, manage the workspace, ensure the service boards are regularly updated and adhere to the workshop processes.
- Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.
- Liaison with sales team to confirm details on service contracts, update the same in the system and process.
- Coordinate with Insurance companies and facilitate evaluation of accident repairs and estimation.
- Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.
Eligibility Requirements
The eligibility requirements for role of a Service Reception Manager are as under:
- Graduate in any discipline.
- Diploma in Automotive or Mechanical Engineering is a plus.
- 3-5 years experience in similar role within automotive industry.
Skills Desired
- Must be familiar with Bodyshop process.
- Ability to deal with/work under pressure and tight deadlines.
- High attention to detail
- Ability to lead, develop and motivate teams.
- Computer literate Knowledge of Autoline is an advantage.