A job opportunity has arisen for a Team Leader to join The Club Service Department in Jumeirah Living World Trade Center Residence in Dubai, UAE. Established in 1997, Jumeirah Group is a luxury hospitality company which operates a world class 6,500 key port folios of 23 luxury properties across Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world. From the iconic hotel and time less pinnacle of luxury, Burj Al Arab Jumeirah to modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining most authentic & diverse cuisines.

A Word About Jumeirah Living World Trade Centre Residence

Jumeirah Living World Trade Centre Residence is a 41 floor luxury serviced apartment tower in the center of Dubai’s business district.  It comprises of 377 serviced residences ranging from one bedroom duplexes up to four bedroom double floor apartments. One of Dubai’s most acclaimed luxury serviced residences and is the place of first choice for travelers.

Job Purpose of A Team Leader

Guide and inspire a group of individuals towards achieving common goals and delivering high quality results.

Your Job Duties As A Team Leader At Jumeirah Living World Trade Centre Residence Dubai (UAE)

• Supervise all line colleagues within the dept ensuring that the correct standards and method of work are maintained.
• Assist the Outlet / Asst Outlet Manager in running a smooth and efficient operation of the outlet.
• Communicate to Outlet / Asst Outlet manager every relevant information pertaining colleagues welfare or guests relations.
• Assists guests before, during and after operational hours.
• Build a personal but professional relation with regular guests to increase loyalty.
• Help Outlet / Asst Outlet manager in producing and implementing monthly or yearly training plans.
• Assess training needs of all subordinate colleagues.
• Monitor & analyze colleagues performances and report them to manager in order to tailor training plans.
• Train, coach and supervise newly employed colleagues and cross trainees.
• Is always informed about the daily, weekly or monthly plans such as events, promotions and bookings in Outlet.

What You’ll Do More As A Team Leader

• Ensure the smooth running of restaurant operation.
• Supervise subordinates maintaining the standards and method of service of the property, leading and coaching them by example.
• Performs routine checks on hygiene, cleanliness and functionality of general operational equipment’s, and reports any problem related to the dept concerned and or to the Outlet / Asst Outlet Manager.
• Responsible for monthly or quarterly inventories.
• Coordinates and liaises with other dept for daily requirements or when necessary.
• Studies, evaluates and suggests improvements for operational procedures.
• Supervises daily opening and closing procedures.
• Participates actively in daily, weekly or monthly briefings and meetings and communicate all relevant information to manager and colleagues.
• Give and promote feedback to and from colleagues.

Eligibility Criteria?

Qualification

• High School Diploma.

Experience

• 1 year of previous experience in similar role or capacity.

Skills and Knowledge Desired

• Handling guest complaints at highest service levels.
• Dealing with high profile guests.
• Knowledge of Dubai.

About The Benefits

• An attractive tax free salary.
• Generous F&B benefits.
• Reduced hotel rates across the globe.
• Excellent leave and health care package.
• Flights home, life insurance and other employee benefits.

Waiter/Waitress Khaleej Times Dubai