Telephone Operator Khalidiya Palace Rayhaan by Rotana
Full time @Four Seasons posted 11 months ago Shortlist Email JobJob Detail
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Job ID 6334
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Career Level Fresh
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Experience Fresh
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Gender Female|Male
Job Description
Khalidiya Palace Rayhaan by Rotana is currently looking forĀ dynamic, and self motivated Telephone Operator who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to guests, ensuring their stay will become a memorable experience
Responsibilities of Telephone Operator
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per the Rotana Standard.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Complete managementās long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Requirements of Telephone Operator
- Ideally have a diploma / degree in the hospitality field.
- 2+years similar previous work experiences.
Skills and Knowledge Desired
- Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- The ideal candidate will be customer driven and an extremely proactive and āswitched onā personality with an outgoing and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.
Possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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