Mövenpick Jumeirah Lakes Towers is presently hiring suitably qualified and experienced candidate for the job role of Outlet Manager. The role holder is responsible to oversee the operations of a specific hotel dining outlet, managing staff, ensuring exceptional service delivery, and achieving financial targets while maintaining high standards of quality and guest satisfaction.

Responsibilities of Outlet Manager

• Oversees the dining & bar area, supervises food and beverage service staff in accordance with operating policies that they may help establish.
• Creates a positive team atmosphere among Team Members.
• Maintains records of staff periodic manner and operating costs.
• Provides feedback and coaching to the Team regularly.
• Treats all Team Members fairly, with respect.
• Sets high standards for appropriate team behavior on shift.
• Works with food and beverage staff to ensure proper food presentation and proper food handling procedures.
• Handles guest complaints in restaurants.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Maintains budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
• Arranges for maintenance and repair of equipment and other services.
• Totals receipts and balance against sales, deposit receipts, and lock facility at end of day.

What You’ll Do More?

• Ensures new products are executed properly the following rollout.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm about guest within the restaurant.
• Is flexible in dealing with changes/problems (e.g., being short staffed).
• Effectively forecasts restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure most important tasks are completed on time.
• Delegates and follows-up effectively.
• Takes Ownership of issues or tasks and give detail update of the F&B Manager and the General Manager.
• Seeks, listens and responds to Guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
• Is proficient in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
• Is proficient in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
• Assists in planning regular and special event Menu.
• To do the market analysis and improvise ideas based on trends, drive better results.
• Ability to motivate employees to work as a team effectively and productively.

Requirements of Outlet Manager

• Bachelors degree in Hospitality Management, Tourism or related field.
• Minimum of 3 years of experience in all aspects of restaurants service.

Skills and Knowledge Desired

• Excellent reading, writing and oral proficiency in English.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with strong interpersonal skills and attention to detail.
• Ability to motivate employees to work as a team effectively and productively.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate and prioritize multiple tasks.

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